Data Protection Policy
Smart Energy Pte Ltd (“Smart Energy”) recognises its obligations under the Personal Data Protection Act 2012 (PDPA) which includes the collection, use and disclosure of personal data for the purpose for which an individual has given consent to.
We recognise the importance of personal data to our business, as well as the importance of protecting individuals’ personal data.
The personal data collected by Smart Energy includes all personal data provided in its Energy Card registration form, Lost Card form or in any document provided, or to be provided to us by you or your authorised persons or from other sources, for the purpose of evaluating, processing and administering customer membership applications and/or business transactions.
HANDLING AND PROTECTION OF PERSONAL DATA
Process, Use and Disclosure.
“Customer Personal Data” (“personal data”) means Data, whether true or not, about an individual who can be identified: (a) from that data alone; or (b) from that data and other information which the Contractor has or is likely to have access,
which the Customer discloses to the Contractor, or which the Contractor processes on behalf of the Customer, including ___________________
(a) strictly for the purposes of [fulfilling its obligations and providing the services required] under this Agreement; (b) with the Customer’s prior written consent; or (c) when required by law or an order of court, but shall notify the Customer as soon as practicable before complying
1. Purpose of collection:
We may process, use or disclose the personal data strictly for the purposes of:
(a) carrying out identity checks;
(b) communicating on purposes and transactions relating to your Energy Card account;
(c) fulfilling our company obligations, providing services and responding to customer inquiries or instructions;
(d) make or obtain payments;
(e) recover any debt owed to us;
(f) conduct research and statistical analysis for the sole use of Smart Energy and its affiliated companies;
(g) comply with all applicable laws or an order of court, including reporting to regulatory and industry entities
2. Disclosure of personal data:
We may disclose personal data belonging to you for the purposes set out in Section 1 above to these parties: (a) local or overseas third party service providers to provide us with services such as printing, mail distribution, Point of Sale (POS) system, data storage, data entry, marketing and research; (b) debt collection agencies; (c) financial institutions; (d) industry associations; and (e) regulators, law enforcement and government agencies.
[If the Customer provides consent, the Contractor shall provide a written undertaking to the Customer that the Customer Personal Data transferred outside Singapore will be protected at a standard that is comparable to that under the PDPA. If the Contractor transfers Customer Personal Data to any third party overseas, the Contractor shall procure the same written undertaking from such third party].
3. Consequence of withdrawing consent to the collection, use and disclosure of personal data You may refuse or withdraw your consent for us to collect, use or disclose your personal data by giving us reasonable notice so long as there are no legal or contractual restrictions preventing you from doing so.
For example, you may withdraw your consent for your personal data to be used for marketing purposes, and this withdrawal will not affect our ability to provide you with the products and services requested by you. But if you withdraw your consent for us to use your personal data for your membership verfication, this will affect our ability to provide you with the products and services.
4. Access and correction rights:
You can request access to any personal data of yours that we have, and request to know how it is being used and disclosed for the last 12 months to the extent your right is allowed by law. If we allow you access, we may charge you a reasonable administrative fee. You also have the right to request correction of your personal data.
You may make your request to withdraw your consent, access or correct your personal data by email to: privacy@smartenergy.sg or in writing addressed to Data Protection Officer, 9A Serangoon North Ave 5 Singapore 554500.
5. Security Measures.
Contractor shall protect personal aata in Contractor’s control or possession by making reasonable security arrangements including, where appropriate, physical, administrative, procedural and information & communications technology measures, to prevent unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of Customer Personal Data, or other similar risks. For the purposes of this Agreement, “reasonable security arrangements” include permitting only authorised personnel set out in to access Customer Personal Data on a need to know basis, employee confidentiality obligations and data encryption
We recognise the importance of personal data to our business, as well as the importance of protecting individuals’ personal data.
The personal data collected by Smart Energy includes all personal data provided in its Energy Card registration form, Lost Card form or in any document provided, or to be provided to us by you or your authorised persons or from other sources, for the purpose of evaluating, processing and administering customer membership applications and/or business transactions.
HANDLING AND PROTECTION OF PERSONAL DATA
Process, Use and Disclosure.
“Customer Personal Data” (“personal data”) means Data, whether true or not, about an individual who can be identified: (a) from that data alone; or (b) from that data and other information which the Contractor has or is likely to have access,
which the Customer discloses to the Contractor, or which the Contractor processes on behalf of the Customer, including ___________________
(a) strictly for the purposes of [fulfilling its obligations and providing the services required] under this Agreement; (b) with the Customer’s prior written consent; or (c) when required by law or an order of court, but shall notify the Customer as soon as practicable before complying
1. Purpose of collection:
We may process, use or disclose the personal data strictly for the purposes of:
(a) carrying out identity checks;
(b) communicating on purposes and transactions relating to your Energy Card account;
(c) fulfilling our company obligations, providing services and responding to customer inquiries or instructions;
(d) make or obtain payments;
(e) recover any debt owed to us;
(f) conduct research and statistical analysis for the sole use of Smart Energy and its affiliated companies;
(g) comply with all applicable laws or an order of court, including reporting to regulatory and industry entities
2. Disclosure of personal data:
We may disclose personal data belonging to you for the purposes set out in Section 1 above to these parties: (a) local or overseas third party service providers to provide us with services such as printing, mail distribution, Point of Sale (POS) system, data storage, data entry, marketing and research; (b) debt collection agencies; (c) financial institutions; (d) industry associations; and (e) regulators, law enforcement and government agencies.
[If the Customer provides consent, the Contractor shall provide a written undertaking to the Customer that the Customer Personal Data transferred outside Singapore will be protected at a standard that is comparable to that under the PDPA. If the Contractor transfers Customer Personal Data to any third party overseas, the Contractor shall procure the same written undertaking from such third party].
3. Consequence of withdrawing consent to the collection, use and disclosure of personal data You may refuse or withdraw your consent for us to collect, use or disclose your personal data by giving us reasonable notice so long as there are no legal or contractual restrictions preventing you from doing so.
For example, you may withdraw your consent for your personal data to be used for marketing purposes, and this withdrawal will not affect our ability to provide you with the products and services requested by you. But if you withdraw your consent for us to use your personal data for your membership verfication, this will affect our ability to provide you with the products and services.
4. Access and correction rights:
You can request access to any personal data of yours that we have, and request to know how it is being used and disclosed for the last 12 months to the extent your right is allowed by law. If we allow you access, we may charge you a reasonable administrative fee. You also have the right to request correction of your personal data.
You may make your request to withdraw your consent, access or correct your personal data by email to: privacy@smartenergy.sg or in writing addressed to Data Protection Officer, 9A Serangoon North Ave 5 Singapore 554500.
5. Security Measures.
Contractor shall protect personal aata in Contractor’s control or possession by making reasonable security arrangements including, where appropriate, physical, administrative, procedural and information & communications technology measures, to prevent unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of Customer Personal Data, or other similar risks. For the purposes of this Agreement, “reasonable security arrangements” include permitting only authorised personnel set out in to access Customer Personal Data on a need to know basis, employee confidentiality obligations and data encryption