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Frequently Asked Questions: |
CNG questions
What is CNG?
- CNG is an abbreviation for Compressed Natural Gas and consists primarily of methane (CH4) from underground sources.
- “Compressed” means that Natural Gas is being stored under high pressure in a certified cylinder container, so that large volumes can be loaded on vehicles.
- Natural Gas is widely considered to be one of the most viable alternative fuels used in at least 75 countries across the world. It is very environmentally friendly, being one of the cleanest burning fossil fuels.
- CNG reduces harmful exhaust emissions (e.g. smoke, soot, NOx and carbon monoxide) and greenhouse gases compared to traditional fuels.
- CNG is cost effective due to its abundance in nature compared to crude oil.
- CNG is a highly efficient transport fuel. The engines in today's Natural Gas vehicles (NGVs) are optimized for efficiency and top performance.
- Singapore has no natural resources and as such has to import all its energy requirements
- NG is being imported from Indonesia and Malaysia by licensed importers approved by the Energy Market Authority (EMA).
- The primary use of NG in Singapore is for power generation and other industrial purposes.
- Since 2002, Singapore has experimented with using NG as an alternative transport fuel for automotives such as buses and cars.
CNG Prices Questions
What is the basis for NG Pricing?
Who regulates CNG prices in Singapore?
What is the current price of CNG/Diesel at Mandai/ Serangoon North Ave 5?
-Please check our front page for the most up-to-date product prices.
- NG used in Singapore is tied to international High Sulfur Fuel Oil (HSFO) pricing. HSFO is market driven on international demand, supply and production situations.
Who regulates CNG prices in Singapore?
- There is currently no regulator overseeing the price of CNG sold in Singapore. Just as petrol and diesel prices are driven by market competition, CNG prices are dictated by market forces and healthy competition.
What is the current price of CNG/Diesel at Mandai/ Serangoon North Ave 5?
-Please check our front page for the most up-to-date product prices.
CNG station Questions
How many CNG refueling stations does Smart Energy have?
What are the operating hours of the Mandai and Serangoon CNG stations?
What is the penalty for driving away with the dispensing hose?
- Smart Energy (SEPL) currently has 2 stations in Singapore, selling diesel and CNG.
- SEPL operates the Mandai Link and Serangoon North Ave 5 station.
What are the operating hours of the Mandai and Serangoon CNG stations?
- Our stations operate 24hrs/7 days a week in all weather conditions.
What is the penalty for driving away with the dispensing hose?
- Due the cost of repair and replacing components the minimum charge for driving away with the dispensing hose is S$150.00 including GST.
Smart Energy Card (VIP Member card) Questions
How do I sign up for a card?
What are the benefits of being a member?
How many stations do you have?
What are the facilities available at each station?
Our stations also have hot and cold drinking water, hot drinks like Kopibox coffee and tea, hot food (e.g. pau, curry puff, ready-to-eat meal set), meeting lounge and toilets for our customers' convenience.
What are the operating hours?
What are the current prices?
Please refer to our home page at www.smartenergy.sg for more details.
What are the payment modes available for E-Card topup and CNG refueling?
What are your terms and conditions?
Please see below for full Terms and Conditions for the use of the Smart Energy Card (as of Sept 2020).
- To sign up for a card, Walk in to our Mandai or Serangoon Station and approach our counter staff for assistance.
- IC, Name and Phone no. are required at the point of registration to facilitate any disputes or statement retrieval in the future.
- One-time fee for the purchase of the card: $5.00(non-refundable).
- Lifetime membership included.
What are the benefits of being a member?
- Without "Smart" Card - 25% off on current fuel price.
- With "Smart" Card - 28.75% off on current fuel price.
- Energy Card Reward Points Program: the more you spend on diesel, the more points you get, the more savings you enjoy at our convenience store!
How many stations do you have?
- Serangoon - 9A Serangoon North Avenue 5 Singapore 554500
- Mandai - 1 Mandai Link Singapore 728650
What are the facilities available at each station?
- Serangoon
- Diesel & CNG
- S-Mart Convenience Store (over 4000 sq ft!)
- Smart Car Rental
- Auto Repair Workshop
- Food Kiosk
- Air pump
- Smart Touchless Carwash
- Napolizz Pizza
- Mandai
- Diesel & CNG
- S-Mart Convenience Store
Our stations also have hot and cold drinking water, hot drinks like Kopibox coffee and tea, hot food (e.g. pau, curry puff, ready-to-eat meal set), meeting lounge and toilets for our customers' convenience.
What are the operating hours?
- Serangoon - 24 Hrs
- Mandai - 24 Hrs
What are the current prices?
Please refer to our home page at www.smartenergy.sg for more details.
What are the payment modes available for E-Card topup and CNG refueling?
- Serangoon/Mandai - Cash, Mastercard, Visa & Nets
What are your terms and conditions?
Please see below for full Terms and Conditions for the use of the Smart Energy Card (as of Sept 2020).
| Smart Energy Card Terms and Conditions.pdf |
| Smart Energy Corporate Card Terms and Conditions.pdf |
government policy Questions
What is the current situation with regards to the Green Vehicle Rebate?
What is the current situation with regards to the Special Tax?
What is the current situation with regards to the Fuel Excise Tax?
- The Green Vehicle Rebate (GVR) was implemented in 2001.
- GVR was extended in January 2006 and January 2008. The latest extension will end in Dec 2011 (as confirmed in January 2009 Budget).
What is the current situation with regards to the Special Tax?
- The Special Tax will not be applied to non-diesel vehicles - currently that includes CNG bi-fuel, Hybrid, and Electrical vehicles
What is the current situation with regards to the Fuel Excise Tax?
- The Government has decided to implement a Fuel Excise Tax on CNG
- The Excise Tax of $0.20 per kg will be implemented starting in January 2012.
other general Questions
How much NG can a tank consume and what is the mileage?
•Traffic conditions - start-stop city traffic will consume more NG compared to highway crusing.
•Driving habit - frequent acceleration and braking will consume more. More information here.
- 66 Litre CNG Tank fills between 10 to 12kg and can travel between 150 to 180km.
- 99 Litre CNG Tank fills between 16 to 19kg and can travel between 220 to 250km.
- It is important to note that mileage varies greatly due to the following factors:
•Traffic conditions - start-stop city traffic will consume more NG compared to highway crusing.
•Driving habit - frequent acceleration and braking will consume more. More information here.
diesel questions
Does Smart Energy sell Euro 5 diesel?
Yes.
As an environmentally conscious company, Smart Energy only retails minimum Euro 5 diesel - known as Ultra Low Sulphur Diesel (ULSD) containing 10 ppm (parts per million) of sulphur - to reduce our impact on the environment. We also want to give our customers high quality, "cleaner" diesel to keep your vehicle's system and performance in top condition.
Why do I need to use Euro 5 standard diesel ?
Singapore only allows vehicle models that comply to Euro 5 and above emission standards. In turn, the Euro 5 diesel engines of such vehicles require higher grade, ultra-low sulphur content at only 10 ppm (parts per million) of sulphur.
Using diesel below Euro 5 standard (i.e. Euro IV (50ppm of sulphur) and below) contains higher sulphur content. This means that over time, your diesel vehicle engine's will accumulate more dirt and soot faster. If left uncleaned, it will worsen the performance, fuel economy and drivability of the vehicle. Thus, using low quality diesel can clog and damage your vehicle engine leading to more costs of repair and replacement.
In contrast, Euro 5 diesel helps keep your engine in great condition with less carbon deposits from fuel injectors, combustion chambers and spark plugs, giving you:
Does Smart Energy retail Adblue?
Yes, all our stations currently retail Adblue. AdBlue converts harmful nitrogen oxides (NOx) from your diesel vehicle exhaust into harmless products, reducing the output of pollutant emissions that are a major source of pollution to the environment. It also improves engine performance and fuel efficiency for diesel engine owners.
The clear Adblue solution can be easily added to a separate storage tank in diesel-powered vehicles. It is safe to use and odorless. Adblue is inexpensive and efficient option for lowering NOx emission.
Yes.
As an environmentally conscious company, Smart Energy only retails minimum Euro 5 diesel - known as Ultra Low Sulphur Diesel (ULSD) containing 10 ppm (parts per million) of sulphur - to reduce our impact on the environment. We also want to give our customers high quality, "cleaner" diesel to keep your vehicle's system and performance in top condition.
Why do I need to use Euro 5 standard diesel ?
Singapore only allows vehicle models that comply to Euro 5 and above emission standards. In turn, the Euro 5 diesel engines of such vehicles require higher grade, ultra-low sulphur content at only 10 ppm (parts per million) of sulphur.
Using diesel below Euro 5 standard (i.e. Euro IV (50ppm of sulphur) and below) contains higher sulphur content. This means that over time, your diesel vehicle engine's will accumulate more dirt and soot faster. If left uncleaned, it will worsen the performance, fuel economy and drivability of the vehicle. Thus, using low quality diesel can clog and damage your vehicle engine leading to more costs of repair and replacement.
In contrast, Euro 5 diesel helps keep your engine in great condition with less carbon deposits from fuel injectors, combustion chambers and spark plugs, giving you:
- Optimal engine performance
- Lower fuel consumption to save costs
- Lower pollutant emissions ("black smoke"), ensuring your vehicle is in compliance with Singapore authorities' strict environmental policies regarding vehicular emissions.
Does Smart Energy retail Adblue?
Yes, all our stations currently retail Adblue. AdBlue converts harmful nitrogen oxides (NOx) from your diesel vehicle exhaust into harmless products, reducing the output of pollutant emissions that are a major source of pollution to the environment. It also improves engine performance and fuel efficiency for diesel engine owners.
The clear Adblue solution can be easily added to a separate storage tank in diesel-powered vehicles. It is safe to use and odorless. Adblue is inexpensive and efficient option for lowering NOx emission.
privacy policy
Smart Energy may collect, use and/or disclose our customer's personal data for verification purposes, process and register Smart Energy Card membership in our database and operating system, allow customers to purchase and receive goods and services from Smart Energy, analyse and evaluate service standards, customer satisfaction and preferences, inform customers of upcoming promotions, services and events organized or co-organised by Smart Energy and its affiliate companies ( including Smart Car Rental Pte Ltd and S-Mart Pte Ltd.
Smart Energy may contact customers via communication channels including direct mails, emails, phone calls and text messages. You may at any time notify us at [email protected] to cease receiving such communications.
We will strive to protect your personal data in our possession by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
We may, however, disclose personal data if required to do so by law or if such action is necessary to comply with legal requirements or process, to protect and defend our rights or property, or to protect the personal safety of any individual.
Smart Energy may contact customers via communication channels including direct mails, emails, phone calls and text messages. You may at any time notify us at [email protected] to cease receiving such communications.
We will strive to protect your personal data in our possession by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
We may, however, disclose personal data if required to do so by law or if such action is necessary to comply with legal requirements or process, to protect and defend our rights or property, or to protect the personal safety of any individual.
Energy Card Points Program
In line with our efforts to reward our loyal customers with even better value, we are pleased to introduce our new Smart Energy Card Points program from 1st September 2018! The more you refill with us using your Energy Card, the more reward points you earn, which can be accumulated and redeemed to offset your S-Mart convenience store purchases.
How do I earn points?
For every S$1 spend on diesel, you earn 1 Point in your Energy Card account. Points earned are calculated based on amount spent after all discounts and before GST, and are rounded down to the nearest point.
For example, if your diesel purchase after member discount is S$10.00 (incl. $0.70 GST), you will earn 9 Points.
You may accumulate Points over multiple purchases made using your Energy Card, up to a maximum balance of 5000 Points.
How can I use the points earned?
Your Energy Card Points can be exchanged at the cashier for S-Mart cash vouchers at the conversion rate of 200 Points = S$1.00.
Vouchers can be used at any S-Mart outlet to purchase a huge range of food, drinks and many more! The minimum number of Points required for redemption is 200 Points (equivalent to $1).
Physical copy of S-Mart Vouchers with QR code must be presented to the cashier to offset full or partial payment of your S-Mart purchases, and are only valid for 7 days from the date of redemption.
How can I check how many Points I have?
The sales receipt you receive after each diesel purchase will reflect your latest Energy Card Points balance. Alternatively, you may approach our cashiers to check for you.
If I did not bring / use my Energy Card at the time of diesel purchase, can I get the Points re-credited to my account by presenting the receipt at a later time?
Your Energy Card needs to be scanned at the Point of Sales in order to activate the verification of your Smart Energy membership. Thus, even if you may present your Energy Card together with the receipt at a later time, we regret that we are unable to credit the points to your account for your previous purchase.
If I lost my card, what will happen to my Energy Points?
Please immediately report Lost Card to the cashier.
We will cancel your old card before issuing a new card to you under the same VIP or IC number (Please note that issuance of new card will require verification and admin fee of $5). Any remaining card balance and Energy Points in your previous card will be transferred to the new card.
What are the Terms and Conditions of the points program?
You may see the full terms and conditions attached below.
| customer_terms_and_conditions_of_smart_energy_card_points_program.pdf |
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